{"id":292,"date":"2015-11-26T20:33:03","date_gmt":"2015-11-26T19:33:03","guid":{"rendered":"http:\/\/tarifspostaux.info\/?p=292"},"modified":"2024-06-21T15:10:20","modified_gmt":"2024-06-21T15:10:20","slug":"controle-qualite-bpost","status":"publish","type":"post","link":"https:\/\/horaireslaposte.com\/info\/controle-qualite-bpost\/","title":{"rendered":"Contr\u00f4le de la qualit\u00e9 du service en 2015 : bPost en vaut-il le coup ?"},"content":{"rendered":"\n<p>L\u2019Institut Belge des services postaux et des T\u00e9l\u00e9communications ou IBPT vient tout r\u00e9cemment de publier le r\u00e9sultat de son \u00e9tude sur le \u00ab contr\u00f4le de la qualit\u00e9 du service bPost \u00bb.L\u2019IBPT n\u2019est autre que celui qui r\u00e9gule le secteur postal. Dans ce cadre, il a tenu \u00e0 inspecter de pr\u00e8s tous les bureaux de poste bPost en focalisant leurs enqu\u00eates sur l\u2019affichage des heures d\u2019ouverture et des tarifs, la pr\u00e9sence de brochures pour mieux informer la client\u00e8le, l\u2019accessibilit\u00e9 et la gestion des files d\u2019attente. Quant aux 1300 points-poste g\u00e9r\u00e9s par le priv\u00e9 (\u00e9picerie, supermarch\u00e9, librairie, etc.), il s\u2019est pench\u00e9 sur l\u2019acc\u00e8s aux PMR et le temps d\u2019attente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Verdict pour les bureaux de poste<\/h2>\n\n\n\n<p>L\u2019affichage des heures d\u2019ouverture est respect\u00e9 par tous les bureaux de poste <a href=\"http:\/\/www.bpost.be\/fr\">bPost<\/a>, que ce soit en milieu urbain ou rural. En plus de cela, elles sont lisibles depuis l\u2019ext\u00e9rieur. Toutefois, ils ont \u00e9galement annonc\u00e9 l\u2019heure de la derni\u00e8re lev\u00e9e. Concernant l\u2019affichage des <a href=\"http:\/\/tarifspostaux.info\/le-prix-du-timbre-va-augmenter-en-2016\/\">tarifs<\/a>, le verdict ressort 74% en zone semi-urbaine, 80% dans les zones rurales et 62% dans zones urbaines. \u00ab <em>On constate de graves manquements \u00e0 cet \u00e9gard par rapport aux contr\u00f4les effectu\u00e9s en 2011 et 2012<\/em> \u00bb estime l\u2019IBPT.<\/p>\n\n\n\n<p>La brochure n\u2019est pas pr\u00e9sente dans la salle publique, n\u00e9anmoins, elle s\u2019obtient par demande chez certains. Au niveau de l\u2019accessibilit\u00e9, les bureaux de poste bPost ne sont pas tr\u00e8s favorables aux personnes \u00e0 mobilit\u00e9 r\u00e9duite. Autrement dit, ils ne disposent pas des structures destin\u00e9es \u00e0 faciliter l\u2019acc\u00e8s aux personnes handicap\u00e9es que dans 37% des cas en milieu rural, dans 39,1% des cas en zone semi-urbaine et dans 60% des cas en milieu urbain. La gestion de la file d\u2019attente n\u2019est pas en reste o\u00f9 le syst\u00e8me de ticketing reste peu utilis\u00e9, soit, 42% des bureaux contr\u00f4l\u00e9s seulement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Qu&rsquo;en est-il des points-poste ?<\/h2>\n\n\n\n<p>Tout comme les bureaux, 95,5% des points-post affichent leurs heures d\u2019ouverture. Sur l\u2019acc\u00e8s aux PMR \u00ab <em>seuls 14% de points-poste situ\u00e9s en zone rurale avaient \u00e9t\u00e9 am\u00e9nag\u00e9s, 28,5% en zone semi-urbaine et 27,5% en zone urbaine<\/em> \u00bb. Enfin, le temps d\u2019attente semble raisonnable pour tous \u00e9tant donn\u00e9 que chaque point-poste dispose d\u2019un accueil et chaque client doit patienter de deux minutes en moyenne, avant d\u2019y acc\u00e9der.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019Institut Belge des services postaux et des T\u00e9l\u00e9communications ou IBPT vient tout r\u00e9cemment de publier le r\u00e9sultat de son \u00e9tude sur le \u00ab contr\u00f4le de la qualit\u00e9 du service bPost \u00bb.L\u2019IBPT n\u2019est autre que celui qui r\u00e9gule le secteur postal. Dans ce cadre, il a tenu \u00e0 inspecter de pr\u00e8s tous les bureaux de poste &#8230; <a title=\"Contr\u00f4le de la qualit\u00e9 du service en 2015 : bPost en vaut-il le coup ?\" class=\"read-more\" href=\"https:\/\/horaireslaposte.com\/info\/controle-qualite-bpost\/\" aria-label=\"En savoir plus sur Contr\u00f4le de la qualit\u00e9 du service en 2015 : bPost en vaut-il le coup ?\">Lire plus<\/a><\/p>\n","protected":false},"author":1,"featured_media":294,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-292","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-info-postale","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contr\u00f4le de la qualit\u00e9 du service en 2015 : bPost en vaut-il le coup ? - Info Business et Entreprise<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/horaireslaposte.com\/info\/controle-qualite-bpost\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contr\u00f4le de la qualit\u00e9 du service en 2015 : bPost en vaut-il le coup ? - Info Business et Entreprise\" \/>\n<meta property=\"og:description\" content=\"L\u2019Institut Belge des services postaux et des T\u00e9l\u00e9communications ou IBPT vient tout r\u00e9cemment de publier le r\u00e9sultat de son \u00e9tude sur le \u00ab contr\u00f4le de la qualit\u00e9 du service bPost \u00bb.L\u2019IBPT n\u2019est autre que celui qui r\u00e9gule le secteur postal. 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